Technical Support
Click any of the bulleted links below to learn more.
1
Quick answers to frequently asked questions
2
Find online answers anytime
- Find a compatible IP camera and integration details
- Learn how to operate exacqVision software with a short video
- Download the latest server, client and web service software
- Find answers to technical questions in our knowledge base
- Download the latest spec sheets, quick-start guides and user manuals
- Learn what's new in exacqVision software releases
3
Get personalized support from Exacq
- Use EasySupport in your exacqVision client to quickly create a support request
- Submit an online support request
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Contact Exacq Technical Support via telephone
North American Technical SupportPhone:+1.317.845.5710 (option 2) (English)Toll-Free:+1.888.552.6886 (option 2) (English)Hours:8:00 am - 8:00 pm ET (GMT -5:00) Monday - FridayAPAC Technical SupportJCI Security Products APAC Technical ServicesAmerican Dynamics-Software House-Kantech-DSC-SurGard-VisonicToll-Free:+800 CALLTYCO (+800-2255-8926)Direct:China Local Direct:India Local Direct:Australia Local Direct:Oceania and New Zealand Local Direct:Video Technical Support:Access Technical Support:Intrusion Technical Support:Technical Training Inquiries:All License Inquiries:China Local Hours:9:00 am - 6:00 pm Monday - FridayIndia Local Hours:9:00 am - 7:00 pm Monday - FridayAustralia Local Hours:8:00 am - 6:00 pm Monday - FridayEMEA Technical SupportToll Free:+800.CALLTYCO (+800.2255.8926)Direct:Local Direct Dial Numbers:
UK:Israel:Spain:France:Germany:Italy:Belgium:Denmark:Ireland:Nordic:Greece:South Africa:Russia:Turkey:UAE:Bahrain:Saudi Arabia:Kuwait:Qatar:Egypt:Lebanon:Oman:Lebanon:01-426-801 new dial tone and then dial 8552343677KSA:Video Technical Support:Access Technical Support:Intrusion Technical Support:Technical Training Inquiries:All License Inquiries:Hours:8:00 am - 6:00 pm ET (CET) Monday - FridayLATAM Technical SupportHours:8:00 am - 8:00 pm (EST)Toll Free:Toll Free:Video Technical Support:Access Technical Support:Technical Training Inquiries:Local Direct Dial Numbers:
Argentina - Buenos Aires:Brazil - Sao Paulo:Chile - Santiago:Colombia - Bogota:Colombia - Cali:Colombia - Medellin:Costa Rica - National VOIP:Dominican Rep. - Santo Domingo:El Salvador - San Salvador:Guatemala - Guatemala City:Mexico - Mexico City:Panama - Panama City:Peru - Lima:Venezuela - Caracas: -
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